All Stand Up Paddleboard UK courses are staffed by appropriately qualified instructors. Staff to student ratios are in accordance with the National Governing Body guidelines.
Health and Safety Considerations
Anyone with a medical condition must seek medical advice before considering participating in an activity.
For all water based activities participants must be comfortable being in open water. For the white water based activities, all participants must also be able to swim at least 25m.
You are strongly recommended not to wear spectacles of any kind as they can be a hazard to yourself whilst participating in an activity. If you choose to wear spectacles you must accept that injury may occur and accept responsibility for any such injury or loss of spectacles. Participants may wear contact lenses.
Stand Up Paddleboard UK reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.
Stand Up Paddleboard UK Staff may require any participant to leave the course if that person acts in any such manner as to endanger themselves and others.
Age limits and other restrictions
Flat Water Stand Up Paddleboarding - 8 years +
White Water Stand Up Paddleboarding - 16 years +
Archery - 5 years +
White Water Rafting - 8 years +
Under 18's must be accompanied by a parent or guardian.
Insurance
All participants must be aware of and accept the risks associated with outdoor activities. We carry £5 million public liability insurance. Details are available on request. Participants are strongly advised to arrange their own personal holiday insurance to cover cancellation and personal injury.
Stand Up Paddleboard UK is under no liability whatsoever in respect of loss or damage to property, however caused, whilst on a course organised by Stand Up Paddle board UK.
Payment
When booking online full payment will be required at the time of booking. For large bookings, we can arrange a 50% deposit in order to secure a booking. The remaining balance is then required one month prior to the booking. If you are booking within one month of the activity, we will require the full balance at the time of booking irregardless the group size.
Cancellations due to COVID lockdowns
If a national or local lockdown restricts our ability to run a course or activity which you are booked onto, we will offer you an alternative date or a refund.
Cancellations by us
Whilst every reasonable attempt will be made to deliver activities, Stand Up Paddleboard UK reserves the right to cancel or modify the activities due to safety considerations, bad weather and other factors beyond our control. In this case we will offer you an alternative activity or the option of re-booking the intended activity for a new date.
Cancellations by you
Your deposit is not refundable. If you cancel your booking more than one month before your visit no further money will be due. If you cancel all or part of your booking within one month of your visit then the full balance of the trip is still due and no refund will be given. As with any holiday or trip away we recommend that you take out personal holiday insurance to cover cancellation. When booking on behalf of a group, we would recommend you book for the minimum number in the party and add others to the group as they confirm. If your group numbers reduce within one month of your activities the full balance for the number of places originally booked will still be due. However, for last minute bookings we need to know your final group numbers at the time of booking.
Buying a voucher
A voucher is valid for 12 months from purchase date. Once you have purchased a voucher, it will be emailed to you. To redeem a voucher and book a session date, you can redeem through our website or give us a call (07722833667) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.) and quote the voucher code seen on your voucher. Session dates are subject to availability. Valid Monday - Sunday, 9am - 12pm, 1:30pm - 4:30pm or 9:30am - 4:30pm for full day courses. We need a minimum of 2 people to run an activity unless a private 1:1 session is booked for an additional cost. A 1 month cancellation policy applies. Subject to medical disclaimer form. Confirmation information of where to meet and what to bring will be emailed to you once booking has been made. Refunds can be made on unused vouchers, within 30 days of purchase. A refund cannot be given for a voucher which has been used to make a booking with. Refunds can only be made to the original purchaser and the monies will be refunded directly to the original method of payment.
Customers with Disabilities or Medical Conditions
If you have a disability or medical condition which affects your ability to participate in the activity, please call us to discuss your needs. Although not all activities are suitable for all disabled participants, we will do our best to help by working with our instructors to assess your individual needs relative to the activities. We must also be informed of any medical conditions (asthma, epilepsy, deafness etc) any participant has. We do not recommend that those who are pregnant take part in our watersports sessions because of the risk of falling and harming the baby, and difficulties with remounting the board. If you do decide to take part whilst pregnant your session may be adapted slightly to accommodate your needs, eg kneeling/sitting throughout. Please bear in mind these sessions are physical and can be tiring. If you are in doubt as to whether you should take part in an activity because of an existing medical condition please seek advice from your doctor.
Session Locations
Please see your booking confirmation email for details on session location. Session locations vary depending on which activities are booked, river levels and weather conditions. The waterways we regularly use are the Llangollen canal and River Dee. Archery usually takes place in the Glyndyfrdwy countryside.
Equipment and Clothing
For all water activities participants must bring a minimum of a pair of old trainers or wet-shoes and swimwear for under the wetsuit provided. Participants can bring their own kit and equipment. Please let us know on the booking form.
Archery participants are advised to wear long sleeved tops.
Damage or loss to Stand Up Paddleboard UK equipment caused by negligence, carelessness or malicious acts must be paid for at the time at current replacement value.
Dogs on board
By accepting the terms and conditions upon booking you confirm that you take full responsibility for your dog and it’s actions. You are also confirming that your dog has had an element of training, is unaggressive and is a confident swimmer. If you wish to provide your dog with a buoyancy aid you can. We reserve the right to ask you to remove your dog if it is causing disruption to the session.
Social Paddle
When signing onto a social paddle you are paddling under our hire agreement. Please see conditions of hire.
Once you have had a safety brief from the instructor or one tuition session, you are then able to take a SUP on the water during the time of the social paddle, unguided in pairs. All participants must be back at the starting location by the end time of the session.
Mailing List
When making a booking you are agreeing to our terms and conditions. These are available to view at anytime on our website. You will be automatically added to our mailing list to receive occasional offers and news. You can opt out from these emails anytime using the 'unsubscribe from this list' link at the bottom of the emails.
Customer Care
If you have a great time please let us know, we love hearing that we’ve done a good job! If on the other hand you think we can make some improvements, please let us know as soon as you can so we can try to fix any issues. We want you to have a fantastic time and really value your feedback as it is what helps us to review and improve our sessions.
